Terms of service
Last updated: [22/11/2025]
Welcome to www.catescandy.co.uk (“we”, “us”, “our”).
By using our website or placing an order, you agree to these Terms of Service.
Please read them carefully.
1. About Us
Cate’s Candy
Email: cate@catescandy.co.uk
Website: www.catescandy.co.uk
We are a UK-based online sweet shop.
2. Using Our Website
You agree not to:
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Use the site for unlawful purposes
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Try to interfere with or disrupt the site
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Copy or reproduce any content without permission
We reserve the right to update or change the website at any time.
3. Products & Descriptions
We do our best to provide accurate descriptions, images, and prices.
Colours, sizes, or packaging may vary slightly.
All products are subject to availability.
4. Prices & Payments
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All prices are shown in GBP (£).
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We reserve the right to change prices at any time.
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Payments are processed securely via Shopify Payments, PayPal, or other approved methods.
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You confirm that the payment details you provide are valid and authorised.
5. Orders & Acceptance
When you place an order, you’ll receive an email confirming we’ve received it.
Your order is accepted when it is dispatched — at this point, a contract is formed.
We may decline or cancel an order if:
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The product is unavailable
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There is a pricing or listing error
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Payment fails
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We suspect fraud
If this happens, we will refund you promptly.
6. Perishable Goods
Most of our products are perishable sweets.
By ordering, you acknowledge that:
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Perishable items cannot be returned unless faulty (see Refund Policy)
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You are responsible for entering the correct delivery address
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You will store products appropriately once delivered
7. Shipping
Shipping details, methods, and delivery times are outlined in our Shipping Policy (see below).
By purchasing, you accept responsibility for:
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Customs fees (if ordering from outside the UK)
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Providing accurate delivery details
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Being available to receive parcels where required
8. Refunds & Returns
Our Refund & Returns Policy applies to all orders.
Perishable goods cannot be returned unless:
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Damaged
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Faulty
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Incorrectly supplied
See the full policy for details.
9. Liability
We are not liable for:
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Delays outside our control (Royal Mail strikes, weather, etc.)
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Losses caused by inaccurate information provided by you
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Allergic reactions if allergens were clearly listed
Nothing in these terms excludes liability where it cannot legally be excluded (e.g., fraud or negligence causing injury).
10. Intellectual Property
All images, logos, text, and content belong to Cate’s Candy.
You may not copy or use any content without prior written permission.
11. Privacy
Your privacy is important to us.
Please read our Privacy Policy for full details on how we collect and use your data.
12. Changes to Terms
We may update these Terms from time to time.
Changes take effect immediately when posted on the website.
13. Governing Law
These Terms are governed by the laws of England and Wales.
14. Contact Us
If you have questions about these terms: